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problem with the filter module interface

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carriesue
Posts: 7
Image

I'm using PSE10, Windows 7, and Filter Forge 3. Starting today I am no longer able to use FF. I had updates to Windows 7 this morning. And, after that FF stopped working. I uninstalled FF and re-installed it. Restarted my computer a couple times, too. Nothing has seemed to work. Could someone please help me.

Thanks. smile:)
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uberzev
not uberfez

Posts: 1827
Filters: 36
Does the stand-alone mode work?
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carriesue
Posts: 7
No, when I click on my FF desktop icon it doesn't do anything. Is that what you meant?
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GMM
Moderator
Filter Forge, Inc
Posts: 2106
Do you use Comodo, Zonealarm, Spyware PC?
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carriesue
Posts: 7
No, right now I have McAfee & Threatfire. My Norton is expired, but it's still on my computer.
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GMM
Moderator
Filter Forge, Inc
Posts: 2106
Threatfire is also known to cause problems, please review the linked thread in my previous post.
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carriesue
Posts: 7
Sadly, adding FF to the Trusted Processes on Threatfire, and restarting my computer, didn't work. At all.
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carriesue
Posts: 7
smile:!: smile:!: Hey, any other suggestions on why FF is not working? I'm at a loss and really frustrated - I ♥ FF, but this is ridiculous!
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Morgantao
Can't script

Posts: 2185
Filters: 20
I'd start with disabling Threatfire entirely, just to see if without it FF works. If not, there's another problem.
If it works without Threatfire, it's time to investigate further how to make it work with FF.
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carriesue
Posts: 7
Well, that did it! ThreatFire was officially the problem, I uninstalled it, and FF opened like a charm. Ugh, any suggestions for anti-virus protection that won't interfere with FF?
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CFandM
ForgeSmith

Posts: 3796
Filters: 220
Here you go..Try this..Its free as well.. smile;) smile:)
MSE

Then to uninstall Norton its a pain so heres to help with that task
Norton Uninstall
Stupid things happen to computers for stupid reasons at stupid times!
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GMM
Moderator
Filter Forge, Inc
Posts: 2106
+1 to Security Essentials: it is fast, reliable and unobtrusive.
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carriesue
Posts: 7
Thanks! I uninstalled Norton a few days ago + I installed MSE and it & FF work like a charm.
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Morgantao
Can't script

Posts: 2185
Filters: 20
Glad to hear that the problem is solved smile:)
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