"Internal Error" on start-up renders Filter Forge unuable

Hello,

I'm assuming that I'm not the first, but I've had this problem for over a week now and, despite emailing your support team a couple of times, have heard nothing back.

Message I get is <XFW::Exception> Application encountered an unrecoverable critical error and will be terminated.

Please help me get this fixed. Your help would be much appreciated.

Thanks,

Ian

Hello - thanks very much for getting back to me.

The edition I'm using is 2.009, Professional Edition, on Mac OS X Version 10.5.8.

Yes, I'm running Filter Forge as a standalone app and the problem has only occurred recently when downloading / installing a couple of new filters. Since then, it just immediately crashes at launch.

Thanks in advance for any help you can offer me.

Cheers,

Ian

I can't download an update as Filter Forge just crashes as soon as I start the programme up. Any way I can download the update without having Filter Forge open?

Yes...unfortunately, I get exactly the same error. The error report it generates is below, if that's any help.

Thanks for all your help,

Ian



Operating system: Mac OS 10.5.8
Physical memory: 4096 MB
Number of processors: 2, available: 2
Processor info: Intel® Core™2 Duo CPU P8600 @ 2.40GHz, ~2366 MHz

Filter Forge universal 2.010.20784.1554 Release-10.5, May 25, 2011 13:00 [Tue 31 May 08:46:36 2011 +0100]
Bundle path: /Applications/Filter Forge 2/Filter Forge.app
Critical exception occured at thread 0xb04ba000 'RenderingMgr 0x18ce000/1':
<XFW::Exception> Application encountered an unrecoverable critical error and will be terminated.
Critical exception call location:
__gxx_personality_v0 + 1108 at 0x92e0d10c in libstdc++.6.dylib
std::terminate() + 29 at 0x92e0d14b in libstdc++.6.dylib
__cxa_rethrow + 79 at 0x92e0d2b1 in libstdc++.6.dylib
<unknown function> + 0 at 0x005cb524 in Filter Forge
<unknown function> + 0 at 0x005cb694 in Filter Forge
<unknown function> + 0 at 0x005c5a26 in Filter Forge
<unknown function> + 0 at 0x00316253 in Filter Forge
<unknown function> + 0 at 0x0032177e in Filter Forge
<unknown function> + 0 at 0x00316690 in Filter Forge
<unknown function> + 0 at 0x003120f1 in Filter Forge
<unknown function> + 0 at 0x00315b6b in Filter Forge
<unknown function> + 0 at 0x003169b2 in Filter Forge
<unknown function> + 0 at 0x00312165 in Filter Forge
<unknown function> + 0 at 0x005c8572 in Filter Forge
<unknown function> + 0 at 0x005d56f0 in Filter Forge
<unknown function> + 0 at 0x00570bbc in Filter Forge


Possible original exception location:
<unknown function> + 0 at 0x0083ec9f in Filter Forge
__gxx_personality_v0 + 1108 at 0x92e0d10c in libstdc++.6.dylib
std::terminate() + 29 at 0x92e0d14b in libstdc++.6.dylib
__cxa_rethrow + 79 at 0x92e0d2b1 in libstdc++.6.dylib
<unknown function> + 0 at 0x005cb524 in Filter Forge
<unknown function> + 0 at 0x005cb694 in Filter Forge
<unknown function> + 0 at 0x005c5a26 in Filter Forge
<unknown function> + 0 at 0x00316253 in Filter Forge
<unknown function> + 0 at 0x0032177e in Filter Forge
<unknown function> + 0 at 0x00316690 in Filter Forge
<unknown function> + 0 at 0x003120f1 in Filter Forge
<unknown function> + 0 at 0x00315b6b in Filter Forge
<unknown function> + 0 at 0x003169b2 in Filter Forge
<unknown function> + 0 at 0x00312165 in Filter Forge
<unknown function> + 0 at 0x005c8572 in Filter Forge
<unknown function> + 0 at 0x005d56f0 in Filter Forge
<unknown function> + 0 at 0x00570bbc in Filter Forge
<unknown function> + 0 at 0x007b4270 in Filter Forge
<unknown function> + 0 at 0x00570bbc in Filter Forge
<unknown function> + 0 at 0x007b4301 in Filter Forge
<unknown function> + 0 at 0x00570bbc in Filter Forge
<unknown function> + 0 at 0x005a37f1 in Filter Forge
<unknown function> + 0 at 0x0058b98a in Filter Forge
<unknown function> + 0 at 0x0058203e in Filter Forge
<unknown function> + 0 at 0x00582afb in Filter Forge
<unknown function> + 0 at 0x00582f58 in Filter Forge
<unknown function> + 0 at 0x00594b63 in Filter Forge
<unknown function> + 0 at 0x0083f03a in Filter Forge
<unknown function> + 0 at 0x00594d80 in Filter Forge
<unknown function> + 0 at 0x0081ee71 in Filter Forge
<unknown function> + 0 at 0x0081f4fd in Filter Forge
<unknown function> + 0 at 0x0083f03a in Filter Forge
<unknown function> + 0 at 0x00848c3a in Filter Forge
_pthread_start + 321 at 0x90334155 in libSystem.B.dylib
thread_start + 34 at 0x90334012 in libSystem.B.dylib

Thanks again for the reply - to be honest, I tried to remove all filters that I'd downloaded before, but I clearly didn't do it right).

If you could please let me know where they're located, and which file types to remove, it would be much appreciated.

Thanks again,

Ian

Thanks for all your help, but still - despite removing all .ffxml files - I still encounter the same issue.

The strange thing is that, having deleted all filter files, when I start-up Filter Forge, it appears to be still remembering them, as I can see them behind the error message (I've attached an image of what I see when I start up the programme).

Is there no way I can literally start from scratch, re-install Filter Forge and stop it brining in all my previously installed filters?

Thanks,

Ian

Thanks again for your response - I've deleted both of those (and, of course, removed them from 'Trash'...but still the same error occurs.

If it's any help, here is the new error report:


Operating system: Mac OS 10.5.8
Physical memory: 4096 MB
Number of processors: 2, available: 2
Processor info: Intel® Core™2 Duo CPU P8600 @ 2.40GHz, ~2370 MHz

Filter Forge universal 2.010.20784.1554 Release-10.5, May 25, 2011 13:00 [Mon 6 Jun 09:45:26 2011 +0100]
Bundle path: /Applications/Filter Forge 2/Filter Forge.app
Critical exception occured at thread 0xb04ba000 'RenderingMgr 0x1888600/1':
<XFW::Exception> Application encountered an unrecoverable critical error and will be terminated.
Critical exception call location:
__gxx_personality_v0 + 1108 at 0x92e0d10c in libstdc++.6.dylib
std::terminate() + 29 at 0x92e0d14b in libstdc++.6.dylib
__cxa_rethrow + 79 at 0x92e0d2b1 in libstdc++.6.dylib
<unknown function> + 0 at 0x005cb524 in Filter Forge
<unknown function> + 0 at 0x005cb694 in Filter Forge
<unknown function> + 0 at 0x005c5a26 in Filter Forge
<unknown function> + 0 at 0x00316253 in Filter Forge
<unknown function> + 0 at 0x0032177e in Filter Forge
<unknown function> + 0 at 0x00316690 in Filter Forge
<unknown function> + 0 at 0x003120f1 in Filter Forge
<unknown function> + 0 at 0x00315b6b in Filter Forge
<unknown function> + 0 at 0x003169b2 in Filter Forge
<unknown function> + 0 at 0x00312165 in Filter Forge
<unknown function> + 0 at 0x005c8572 in Filter Forge
<unknown function> + 0 at 0x005d56f0 in Filter Forge
<unknown function> + 0 at 0x00570bbc in Filter Forge


Possible original exception location:
<unknown function> + 0 at 0x0083ec9f in Filter Forge
__gxx_personality_v0 + 1108 at 0x92e0d10c in libstdc++.6.dylib
std::terminate() + 29 at 0x92e0d14b in libstdc++.6.dylib
__cxa_rethrow + 79 at 0x92e0d2b1 in libstdc++.6.dylib
<unknown function> + 0 at 0x005cb524 in Filter Forge
<unknown function> + 0 at 0x005cb694 in Filter Forge
<unknown function> + 0 at 0x005c5a26 in Filter Forge
<unknown function> + 0 at 0x00316253 in Filter Forge
<unknown function> + 0 at 0x0032177e in Filter Forge
<unknown function> + 0 at 0x00316690 in Filter Forge
<unknown function> + 0 at 0x003120f1 in Filter Forge
<unknown function> + 0 at 0x00315b6b in Filter Forge
<unknown function> + 0 at 0x003169b2 in Filter Forge
<unknown function> + 0 at 0x00312165 in Filter Forge
<unknown function> + 0 at 0x005c8572 in Filter Forge
<unknown function> + 0 at 0x005d56f0 in Filter Forge
<unknown function> + 0 at 0x00570bbc in Filter Forge
<unknown function> + 0 at 0x007b4270 in Filter Forge
<unknown function> + 0 at 0x00570bbc in Filter Forge
<unknown function> + 0 at 0x007b4301 in Filter Forge
<unknown function> + 0 at 0x00570bbc in Filter Forge
<unknown function> + 0 at 0x005a37f1 in Filter Forge
<unknown function> + 0 at 0x0058b98a in Filter Forge
<unknown function> + 0 at 0x0058203e in Filter Forge
<unknown function> + 0 at 0x00582afb in Filter Forge
<unknown function> + 0 at 0x00582f58 in Filter Forge
<unknown function> + 0 at 0x00594b63 in Filter Forge
<unknown function> + 0 at 0x0083f03a in Filter Forge
<unknown function> + 0 at 0x00594d80 in Filter Forge
<unknown function> + 0 at 0x0081ee71 in Filter Forge
<unknown function> + 0 at 0x0081f4fd in Filter Forge
<unknown function> + 0 at 0x0083f03a in Filter Forge
<unknown function> + 0 at 0x00848c3a in Filter Forge
_pthread_start + 321 at 0x90334155 in libSystem.B.dylib
thread_start + 34 at 0x90334012 in libSystem.B.dylib

Sorry, but I can't find anything called 'universal.log' on my Mac's system - is there a specific way of accessing this information that I'm not understanding?

Please don't give up on me - I really need to get this sorted.

Thanks for all your help again.

Ian

Hello,

Not as far as I'm aware, as I deleted everything else before installing the new version.

However, I can see that my Filter Forge.app shows as 'Created: Thursday, 13 January 2011' - which is when, I assume, I first ever downloaded the app.

Apologies as I'm not particularly technical when it comes to this sort of thing. Is there no way I can just wipe EVERYTHING relating to Filter Forge and then just download the latest version to eradicate the error?

Thanks,

Ian

Yeah, I did that...emptied the trash, re-installed Filter Forge and, somehow, it was as if nothing had ever changed - the error message came up straight away and, behind it, my previously installed filters were showing on the left-hand-side of the Filter Forge screen.

What I don't understand is that, even now I've deleted ALL .ffxml files on my system, when I start up Filter Forge...I still get the same error message and, again, the left-hand-side seems to show that all filters are still installed.

So frustrating. I appreciate your continued support.

Thanks,

Ian

I'm not quite sure what to do next. All .ffxml files deleted and no back-up solution being used (when I search for .ffxml files on my Mac, it now finds nothing).

However, when I open the application, I still get the same error message and it appears that filters are still installed / downloaded.

Please help...

The only possible location where the filters can be found is
/Users/your_username/Library/Application Support/Filter Forge 2/. Please navigate to this folder, delete its contents, clear the trash and run Filter Forge.