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Daniel Sroka
Posts: 20
I tried installing 1.016 from within the Filter Forge app. Everything went as it should, but when I tried to run the standalone application, I got the error:

Quote
You cannot open the application "Filter Forge" because it may be damaged or incomplete.


I downloaded the installation manually, and re-ran it, and got the same problem. Next I'll try deleting the app (so it will install instead of 'upgrade'), and doing a clean install.
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Daniel Sroka
Posts: 20
Deleting the app and reinstalling doesn't work: I still get the same message.
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
dansroka, please report your Mac OS version. A screenshot of the error message would be helpful as well.
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Daniel Sroka
Posts: 20
Sorry: my OS is 10.4.11. Attached is a screen shot of the error.

I would like to try deleting all of Filter Forge (to force a clean install). But can you confirm where the settings are stored, so I will not lose my set of filters?

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GMM
Moderator
Filter Forge, Inc
Posts: 3491
Thank you, dansroka. The credit for the bug goes to you.

All user settings are stored in '/Users/UserName/Library/Application Support/Filter Forge'.
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Daniel Sroka
Posts: 20
Thanks.

I just tried deleting the app be deleting these folders:
- Applications/Filter Forge/
- /Users/UserName/Library/Application Support/Filter Forge

And then reinstalling the app. The installer still only have me the option to 'Upgrade', and when I did, I got the same error as above. How can I completely uninstall the application?

The directory /Library/Receipts/ contains two files named Filter Forge:
- filterForge.pkg
- filterForgeInstallables.pkg

Should i get rid of those to do a clean install?

Thanks,
Dan
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Aluramia
Splash111
Posts: 1
Hi Dansroka and DMM...

I have the same issue. smile:cry: Sniffs...I miss my filter forge. Mac Os X 10.4.11 ~ on Intel Core 2 Duo (Mac side).

Is there a way around this problem? smile:?:

Thanks

If we all are here to help others , then what exactly are others here for?
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
Quote
dansroka wrote:
The directory /Library/Receipts/ contains two files named Filter Forge:


There should be 3 files named Filter Forge there. They notify the installer that Filter Forge is already installed on the machine – so if you want a clean installation you should erase them as well.

Unfortunately reinstalling FF will not fix the bug in v. 1.016 that prevents it from running. Please wait for us to release a hotfix for this.
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Daniel Sroka
Posts: 20
Thanks for working on it. Is there an older version of the beta available online?
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
We've released the hotfix that eliminates the 'damaged application' issue. Please download it and reinstall using this link: http://www.filterforge.com/download/F...0Setup.dmg
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Daniel Sroka
Posts: 20
Excellent! I have installed the hotfix, and Filter Forge now works again. Thank you!
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leo
Posts: 1
Can I ask why the problem occurred and what was the fix done for the 'damaged application' issue? Thanks.
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
leo, the fix was for v. 1.016. There were no issues reported with 1.017, you can download it from the download page.
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