Filter Forge returns Serial Number invalid

I had this problem begin during the betas. Back in March, I tried to install the latest beta and it would not accept name and/or serial number provided by FF. I tried reinstalling, clearing out files in Photoshop and in Apps and any Filter Forge files I could find in App Support in the Library. I wish an uninstaller was provided. I have tried several times and every time I am told the info I am putting in is invalid. The DVD arrived with installers and my permanent name and serial number. Again, I tried to remove everything...again it said "invalid".

I am on a MacBook Pro, running 10.5.6, 2.53 GHz Intel Core 2 Duo, 4 GB 1067 MHz DDR3, Nvidia 9600 GT with 512 vram. My PC version runs fine, though I haven't installed from the DVD. Am a bit afraid to as it's the only way I can use FF right now.

This is utterly aggravating. I emailed last night, but no response yet.

I would be glad of some assistance.

Thank you,
Cris

Thanks, StevieJ. Uninstalling is never an easy thing without an uninstaller on a Mac, has been my experience, but I will check into what you say. I know that it's some file that needs to be deleted doing this, but clueless as to which one.

Cris

Stevie, after I deleted all FF files in my application folder and in the Application Support in my Library and did a search for any Filter Forge hidden files, nothing was found. What kind of files are hidden on the PC end to see if I can find it's equivalent on the Mac?

Thanks.

Did it work???

have you sent an email to the FF contact address?

Oh, bummer....I'm assuming that a fresh install didn't work after totally cleaning FF off of your computer.....

The only other suggestion (that I have) would be to install the program that allows you to run Windows apps on a Mac.....then install the Windows version of FF on it.....since the Mac version obviously has some "bugs" that still need to be worked out of it.....and the Windows version of FF is now very stable since they just remedied the "resource leak" problem in it......

Yeah, that is the only place I can run FF, is on the intel side. But I can't have a copy of Photoshop in Windows as Adobe wants you to buy a full new seat to use it on both sides.

also, make sure you're not trying to run the pc version on the mac o/s.

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crispalomino wrote: I can't have a copy of Photoshop in Windows as Adobe wants you to buy a full new seat to use it on both sides.

You need FF installed as a PS plugin??? If you don't, just install FF as a "stand-alone" app on the PC virtual platform.....then just open the images in PS on the Mac platform. Hey, I won't rest until you get your FF back..... LOL.....

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crispalomino wrote: if you know what I mean.

Yeah, I do.....should get what you paid for.....I'm really surprised that FF hasn't helped you remedy this yet.....they've always been very good about things like this.....either by email or here in the Forum.....

If I had to make a guess, I would say that Bella is not there anymore.....and seems like it's pretty much just Vlad, Kuchobey, and GMM tending to "operations" nowadays.....

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crispalomino wrote: I'd call them if there was a phone number.

There is, but from what I've gathered from other posts, no one seems to be getting through....

All I can say is keep writing them.....and even make another post with alot of those "angry" smilies.....should get at least GMM's attention.....

Vlad should hire Craig to do customer service.....kinda already doing alot of it.....right Craig???

Chris, we're aware of the problem. Unfortunately there isn't much more to say about this We are looking into it.

GMM, I don't know what FileVault is, but I'm about to look it up. Please keep me apprised of what is happening on this...I am glad to know it's being worked on.

Cris

I did check into FileVault, but FileVault is not on by default and such was the case with my machine. So still nothing I can find on my end.

Sorry, GMM. Hopefully you guys can figure out what else it could be. My friend that I introduced to FF and is on Mac, says it works great.

Cris

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StevieJ wrote: how to get rid of all traces of FF on a Mac (and Windows) to do a fresh program install

Putting something like this in "Help" might not be a bad idea. "Revo Uninstaller" (freebie program) does a thorough job of getting rid of all program traces in windows.....too bad that they don't have a version of it for Mac.....

I purchased this as soon as we were allowed to and I have to admit at being dismayed and frustrated at the lack of response to this problem. At least two people have said they have the same problem, so it is not isolated. If FF would just get back to us and even say it's being worked on. I first voiced this problem at the beginning of May. We are now heading to the beginning of July. I have had a similar problem, though, since March with the final betas. No response is not a good thing, especially when we have paid for the program and have, yet, no viable solution.

I would appreciate a response.

Cris

Hi, GMM...I checked my mail and must have missed it....my apologies and my faith renewed...and glad to see Bella is still there!

Thank you for letting me know.

Cris

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Daniel Sroka wrote: I am still unable to get it to work

Daniel, you should have received an email from our support team.

Hi, Daniel,

I received an email from Bella about the time I posted, but they are still working on it. Hoping to hear soon.

Cris