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Astara Athene
Posts: 9
It looks like I may have a licensing problem.

First indication was I tried to use FF and it asked
me for a license key. ;-/

So I start looking..and found a 4.0 announcement with a lifetime upgrade offer (Mar-12-2014)...
Quote
"A lifetime upgrade license lets you pay only once and automatically receive the license key for each new version we release. This is how it works: after purchasing the lifetime upgrade you'll be added to our customer database. As soon as the next major version of Filter Forge is released, the license key and upgrading instructions will be emailed to you."


Cool!... so I look around some more... and what should I find in my "Receipts_n_inf_etc" folder, but "filter_forge_lifetime_upgrade_via_drRiver dated Mar-8-2011. Invoice for order 369303065, "item # 300442372e"...I already *have* a lifetime upgrade... BUT, I didn't get my license key, or my upgrading instructions sent by email -- instead, I got an offer to buy another lifetime upgrade... hmmmm...*WAAAAA*!
;-( (*sniff*)...

hmmmm... I think something fell through a crack somewhere...

Help?
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
Astara Athene, this is not a support forum and in any case your license info won't be openly posted. Please contact the support team instead.
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Astara Athene
Posts: 9
Oh, sorry, I misinterpreted the "problems" part in the forum name. I had sent something too the contact address, before I posted this, but didn't know which was seen more frequently.

Sorry for the line noise.
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