Unable to download filters

Hi, I have recently purchased Filter Forge 9 cannot connect to the server to check for updates or download filters.

It just repeatedly states "Unable to connect to server".

It's not a firewall issue as I switched that off and still get the same message. Regardless of the connection options I also get the same error message.

In a browser window I can go to https://www.filterforge.com ok but when I attempt to go to https://www.filterforge.net I get the following messages:

Chrome reports this:
This site can’t provide a secure connection www.filterforge.net sent an invalid response.
ERR_SSL_PROTOCOL_ERROR

So I have a product that I cannot use as I cannot get hold of any filters.

Please suggest fix

I notice others have the same issue when using MaC.

thanks

Hi

It goes to Filter forge app and then just has the message "connecting to the server" but it fails to connect no matter what setting I use on options, and even if I switch off my firewall completely.

After a while another message appears "unable to connect to the server. Please make sure you are connected to the internet"

I am connected to the internet fine.

Exactly the same issue as being reported in the Mac thread on the same subject.

thanks

Pete

You can try also to use a different browser and see if the problem may be something with Chrome

Quote
SpaceRay wrote: You can try also to use a different browser and see if the problem may be something with Chrome https://www.filterforge.net

When trying Edge I get this error accessing https://www.filterforge.net/

Cannot securely connect to this page
This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner.

Please try another FF version, for example FF 8.

Download and install the trial version of Filter Forge 8 using this direct link:
https://filterforge.com/download/Filte...0Setup.exe

and try downloading a filter.

Quote
GMM wrote: Please try another FF version, for example FF 8. Download and install the trial version of Filter Forge 8 using this direct link: https://filterforge.com/download/Filte...0Setup.exe and try downloading a filter.

Just tried this and get exactly the same issue

Pete L, please do the following:

- try to download any filter several times in succession, like 5 attempts in a row;
- write down the date and time you're doing these attempts;
- check out your public IP address (https://www.whatismyip.com/)

Post your IP address and your connection time. We'll try to locate your connection attempts in the library server logs.

Edit: the filter database gets backed up every day at 11:45 pm server time. Please avoid downloading filters from 11:45pm to 12:15am (UTC-2).

Think I got this sorted.... seems to have been some old cookie or something left from old version that when cleared out filter downloads now work...