Unable to connect to the server

I've been using FF 4.0 without incident since I purchased it in December. Suddenly today, every time I try to open a filter in FF, I get an error pop up "Unable to connect to the server. Please make sure you are connected to the Internet"

I have uninstalled and reinstalled, disabled my anti-virus software, cleared my cache, restarted my pc and nothing is making a difference. Even if I try to use FF as a plug in with photoshop and try to download a new filter, I get the error message. Is anyone else having this issue? I even went so far as to download it again and install it outside the programs folder, but still get the error message.

Not a happy camper here.

Well at least I'm not the only one Sherrie, but that doesn't help either of us use the software we've paid for

Not a windows user here but disable firewall?

I am having same issue.

Similar prob on Win 7 ff4 I can use ff, but if I try to download a filter i get the server message

SpaceRay, the fact it's happened in the past does us no good now. All that means is they've had an issue in the past that continually happens and that is what needs to be addressed. I visited those threads before starting this one. I searched the forums and tried what few suggestions were given to correct the issue, but none of them worked. Are you a moderator or one of the developers?

Seems to be working fine for me...I am using Firefox on Windows7 x64...

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FemmeDraven SpaceRay, the fact it's happened in the past does us no good now.

Do not feel bad or affraid about this problem, although it has happened already many times before it gets fixed by itself in a few hours, and from what I remember is always in less than 24 hours

I have to say also that this is not very frequent and does not happen many times to be something annoying

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FemmeDraven I searched the forums and tried what few suggestions were given to correct the issue, but none of them worked

Well, if the problem is with the server itself, there is nothing you can do by yourself to fix it, only wait until it works again

But for this you must be sure that the problem is not on your side, and one of the best ways to test if the server is working WITHOUT using any browser that could add problem is to use the OLIFF because this connects directly to the server, the only thing you must be sure with this method is that the firewall you may have is not blocking the connection

If you do not know what the OLIFF is, please see this thread that explains it

Advantages and Disadvantages of using the OL and OLIFF Filters Library

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FemmeDraven Are you a moderator or one of the developers?

No,I have no relation with Filter forge and do not belong to the company

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Tepearley I had the same problem last night and for unrelated reasons I cleaned out my browser (Firefox) history.

Good to know, and if the problem could be because of a cache files, cookies or temporal files is easy to solve and just clean the cache of temporal files and cookies, try again and see if this fixed it, or use a different browser that does not have the same cache and cookies.

As I told already in the above an alternative to know if the problem is with the browser is to use the OLIFF that will connect DIRECTLY to the download server and if this Works right, then the problem is the browser.

2 - TRY MANY DIFFERENT BROWSERS
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Probably you are trying to downloading to download one filter with ONE of the available browsers, and after trying many times you can´t do it.

Have you tried to download the same filter with ANOTHER DIFFERENT browser ?

It has happened to me that sometimes using one browser it does not work, BUT when I try another I CAN get it to download. Do not ask why this happens.

There are at least 5 very well known and popular browsers available:

Firefox
Opera
Google Chrome
Internet Explorer
Safari (Windows and Mac versions)

USING INTERNET EXPLORER

Be aware that Internet explorer have 2 versions, one for 32 bit and another for 64 bit, and they work in different way, and sometimes one can see well a webpage and the other can´t.

Also if you use Internet Explorer you can activate the "Compatible view" option by clicking on the first icon after the loupe close to URL address box. Looks like a page cut in half. This sometimes can solve and fix things, please try it with and without.

IS RECOMMENDED ALSO TO USE THE LATEST VERSION OF THE BROWSERS

The browser are updated and have many versions changed very frequently, so if you are having a problem, is possible that in a newer version, this have been already been fixed.