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Carole W
Posts: 2
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Virtually had no problems w/ earlier versions - so when FF7 repeatedly caused my CS2018 to lock up and crash [ and all unsaved work lost ] I began to use FF 5 almost exclusively. But this weekend a filter I wanted to use required FF7 so relaunched FF using FF7 this time.
Not only did it not work again [ and I have uninstalled and reinstalled FF7 a few times with no change to its performance ] now FF5 doesn't work either -
The problem is worse than before - now not only does it cause CS2018 to crash, but even when I relaunch CS2018 neither FF5 or FF7 work. Again I have uninstalled and reinstalled FF7 and now when I try to re-install, I get the error msg that FF is operating, and asks me to close all FF applications. Doing a CNTRL ALT DEL to see what programs are running, FF isn't shown.
The only work around is to close down WIN and reboot, but still FF7 won't re-install.
I use FF on almost a daily basis and it is now part of my workflow so am desperate for a fix. Please help.
BTW - I have 30+ yrs. of working as system analyst, so though not a 'pro' I am not an amateur either.
Thanks in advance for helping me solve this problem - and yes, I have the latest version of CS2018 with all updates.
Desperate and hopeful,
Carole Werling
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| Posted: September 10, 2018 10:10 pm |
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GMM
Moderator
Filter Forge, Inc
Posts: 3491
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CTRL+ALT+DEL? Unless you're using Windows 98 you should press Ctrl+Shift+Esc instead.
If Filter Forge says it is running this means either you have started in manually, or another program, like a virus, has started it in the background. You can check the list of running processes in Task Manager on the Details tab (not on the Processes tab).
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| Posted: September 13, 2018 5:23 am |
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Carole W
Posts: 2
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For whatever reason, the third or fourth time I uninstalled and reinstalled this time around FF is working beautifully - did the same thing as before and it worked, and did check the TASK MANAGER and it wasn't showing FF running in background - just the wonderment of software I guess - thanks for the reply --- now afraid to try it again though it has been working wonderfully for past few days - I do use a virus protector [ BITDEFENDER] and it seems to catch errant actions.
I have also found in past, when I want to use more than one filters FF ALWAYS locks up - so have just duplicated the file, flattened the layers add an adjustment layer, [ CS2018] and added the next filter -
Should this be happening using multiple filters ??? - anyway my workaround works so I am ALWAYS carefully to save my work before accessing FF
Regards,
Carole W
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| Posted: September 16, 2018 10:07 pm |
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